Feedback & Complaints

We’re dedicated to providing high-quality service and maintaining healthy relationships with all of our customers.

As a customer of CCLO Living, you are entitled to make a complaint and provide feedback to us. On this page, you will find a copy of our Feedback & Complaints Policy as well as an outline of our policy and procedures for the handling of both verbal and written complaints.

View Compliments, Feedback & Complaints Policy.

View our Easy to Understand Policy here.



Speak with our team about how we can improve our service. If we are not doing well, we would love the chance to do better. You can contact us directly by:
P 02 4353 2411


Online & Mail

You can use our compliments, feedback & complaints form to tell us what is going right or wrong, or you can download a printable copy and send it to us via post.


Compliments, Feedback & Complaints

This form is to provide feedback about your experience with CCLO Living, our services and our team.
If you prefer, you can download a printable copy of this form here.

Leave this field blank

Note – You may choose to remain anonymous, however, if you provide your details we can keep you informed with how your feedback has progressed.


Have we fixed things?

We do our best to address all feedback.

If you’ve requested for us to make a change, it’s helpful for us to know if we’ve addressed the issue for you. You can let us know by:
P 02 4353 2411


Are we still getting it wrong?

You have more options.

If you wish to take your complaint further, you can do so by contacting the NDIS commission on 1800 035 544Please let us know if you require some support to do this.


Head Office

Unit 3/2A Bounty Close,
Tuggerah NSW 2259

Office Hours: 8:30am-4:30pm
Monday – Friday

Call Us

02 4353 2411